# SketchMonkey — Support & Help Center

> **Neural Deep Network Ltd** · Registered in the European Union (Malta)  
> **Official Support Email:** [3d@neuraldeep.net](mailto:3d@neuraldeep.net)  
> **Platform URL:** [https://sketchmonkey-neuraldeepnet.adaptive.ai](https://sketchmonkey-neuraldeepnet.adaptive.ai)  
> **API & Machine Origin:** [https://sketchmonkey-neuraldeepnet.on.adaptive.ai](https://sketchmonkey-neuraldeepnet.on.adaptive.ai)  
> **Last Updated:** September 2026

Welcome to the SketchMonkey Support Center. Whether you are using SketchMonkey in the web studio, integrating our ChatGPT Plugin, or orchestrating agentic workflows via our Model Context Protocol (MCP) server, our engineering team is here to assist you.

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## 1. Contact & Assistance Channels

### Direct Email Support
- **Primary Support:** [3d@neuraldeep.net](mailto:3d@neuraldeep.net)
- **Billing & Account Inquiries:** [3d@neuraldeep.net](mailto:3d@neuraldeep.net) (Subject: `[Billing] Your Handle / Invoice ID`)
- **Developer & MCP Integrations:** [3d@neuraldeep.net](mailto:3d@neuraldeep.net) (Subject: `[Developer] API / MCP Issue`)

### Response Time SLA
- **Standard Business Days:** Response within **2–6 hours** (maximum 24 hours).
- **Weekends & EU Holidays:** Urgent generation and billing inquiries monitored continuously; response within **12–24 hours**.

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## 2. Frequently Asked Questions

### Account & Subscriptions
- **How do I upgrade, downgrade, or cancel my subscription?**  
  You can manage your subscription at any time on our [Pricing Page](/pricing). If you are subscribed, clicking "Manage Subscription" redirects you securely to the Stripe Customer Portal, where you can update payment methods, download VAT invoices, or cancel renewal with one click.
- **Is there a free trial?**  
  Yes. We offer an instant, anonymous free trial with zero signup required. For extended commercial usage, our 7-day trial is available on selected plans.
- **What payment methods are supported?**  
  Credit/debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Stripe Link. For AI agents, we support autonomous pay-per-call payments via the Machine Payments Protocol (MPP HTTP 402).

### Creative Studio & Renders
- **Who owns the commercial rights to generated designs?**  
  You retain **100% full commercial rights** to all imagery, video turnarounds, vector artboards, and typography layouts generated in SketchMonkey.
- **Can I prompt in languages other than English?**  
  Yes. SketchMonkey features native multilingual prompt handling. You can author briefs in German, French, Lithuanian, Spanish, Japanese, etc.
- **What are the 5 creative lenses?**  
  1. **Maya (The Pragmatist):** Humanist industrial design, CMF, injection molding, and ergonomic usability.  
  2. **Ren (The Minimalist):** Braun/Dieter Rams principles, pure geometry, and disciplined negative space.  
  3. **Zola (The Avant-Garde):** Brutalist angles, high-contrast chiaroscuro, and conceptual couture.  
  4. **Kai (The Futurist):** Cybernetic textures, aerospace alloys, and luxury commercial presentation.  
  5. **Nova (The Organic):** Biomimicry, parametric lattice structures, and fluid contours.

### ChatGPT Plugin & Developer Integrations
- **How do I connect SketchMonkey to ChatGPT or Codex?**  
  Add the SketchMonkey action or plugin using our OpenAPI manifest at:  
  `https://sketchmonkey-neuraldeepnet.on.adaptive.ai/api/gpt/openapi.json`  
  Or connect directly via MCP (Model Context Protocol) at:  
  `https://sketchmonkey-neuraldeepnet.on.adaptive.ai/api/mcp`
- **What if a render job fails or times out?**  
  The studio worker automatically retries transient model failures. If a paid generation fails permanently, the allocated compute credits or machine payment is automatically refunded.

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## 3. Reporting a Bug or Requesting a Feature
When contacting support regarding a technical defect, please include:
1. Your account handle or visitor session ID.
2. The prompt or brief you submitted.
3. The chosen creative lens (Maya, Ren, Zola, Kai, Nova) and aspect ratio.
4. Any error message or job ID (e.g., `batchId` or `jobId`).

Send all reports directly to **[3d@neuraldeep.net](mailto:3d@neuraldeep.net)**.